Shipping & returns

What shipping options are available?

Free Shipping only offered via small package ground service to the contiguous US, excludes clearance parts and oversized packages and shipments via LTL common carrier.

Please note we ship orders only to US addresses. Shipping & Handling and sales tax are charged where applicable. They are calculated after shipping information is entered.

If your order does not meet UPS small package ship requirements, it will ship LTL common carrier.

Shipments are processed Monday through Friday from 8AM to 3PM EST excluding Holidays. Orders received outside of normal shipment hours will be processed on the next business day.

Impulse Products custom parts and out of stock items may have delayed shipping.

Shipping Policy

Free Shipping Policy

Qualifying Impulse branded parts ship for Free to the continental United States. Qualifying orders for Free Shipping are shipped via ground delivery. Free Shipping is only applicable to the continental United States. Excludes Alaska, Hawaii, and Canada. Please check the product page to see if it qualifies for Free Shipping.

Select products over a certain size or weight may require freight shipping. Freight shipping to commercial addresses with a loading dock are free. Freight shipping to residential addresses will require an additional delivery charge.

Shipping

Impulse Products offers free shipping on Impulse branded parts to the contiguous, lower 48 US states. We utilize UPS, USPS and FedEx. We will select the most economical method of shipping in most cases. Some exclusions apply for free shipping qualifications. If you are unable to receive shipments with a select carrier, please notify us prior to placing your order. For shipping to Alaska, Hawaii, and all international addresses, please contact Impulse Products at (800) 732-9596 or email info@impulsetuning.com to request a shipping price quote.

Shipping & Handling and sales tax are charged where applicable. They are calculated after shipping information is entered.

If your order does not meet UPS small package ship requirements, it will ship LTL common carrier.

Shipments are processed Monday through Friday from 8AM to 3PM EST excluding Holidays. Orders received outside of normal shipment hours will be processed on the next business day.

Impulse Products custom painted parts and out of stock items may have delayed shipping.

Order History and Tracking

You can view your order history, check the status of your order, and track your order by logging into your account and viewing your orders. From here you can select "Recent Orders" on an order to view its status and tracking information.

Order and Cancellations

Before it is processed for shipment, you can cancel your order by contacting Impulse Products at: (800) 732-9596 or email info@impulsetuning.com

If payment for your order has not been processed, it will be canceled, and no charge will be made against your account.

If the payment was processed, you will receive a refund for the canceled items. CANCELLATION FEES MAY APPLY. Cancellation fees are at the discretion of Impulse Products

Orders that have shipped cannot be cancelled.

Damaged and Lost Shipments

If an item is damaged or lost in transit, please notify Impulse Products immediately. Shipments that are damaged or lost in transit are not the responsibility of Impulse Products. We must file a claim with the carrier and cannot authorize any replacement shipments, returns or refunds until the claim has been completed. If your package was damaged upon receipt, please keep all packing materials, and send pictures of the damage.

If a package shows delivered but cannot be located at your address, we recommend thoroughly inspecting your property (doors, porches, garages, etc.) and checking with your neighbors. There are instances where packages are delivered to an incorrect address. If the package cannot be located, a claim must be initiated with the carrier within 48 hours of delivery. The shipper will trace the package and determine if the package was delivered to the correct address.

Stolen Shipments

Shipments that cannot be located that have been traced by the carrier (UPS, USPS or FedEx) and show delivery to the correct address will be deemed as stolen. Packages stolen from a customer’s residence are not the responsibility of Impulse Products or the carrier. Theft is a crime, and you may want to contact local law enforcement to file a police report and initiate a claim through your homeowners or renter’s insurance.

Do you ship to Alaska and Hawaii?

We do ship to Alaska and Hawaii.

We reserve the right to choose the most economical method of shipping in most cases. Some exclusions apply for free shipping qualifications.

What could cause a shipping delay?

Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company cannot deliver the package, we will contact you via phone or email.

Impulse Products custom painted parts may have delayed shipping.

During the holiday season shipping delivery may vary.

Return Policy

New Unused Product Returns:

Your satisfaction is our priority. If an item purchased from Impulse Products does not meet your expectations, you may return the new, unused part within 30 days from the purchase date for a refund or exchange. The product must be in a new, unused condition, in the original, manufacturer's box and must be sent freight prepaid. RESTOCKING FEES MAY APPLY.

Contact Impulse Products at (800) 732-9596. For a Merchandise Return Form, which must be included with your return shipment. Returns must be postmarked within 30 days of your receipt of the product. If you need further assistance, please contact Impulse Products at the number above or email info@impulsetuning.com.

Incorrect, or Defective Product Returns:

If you would like to return an item because we shipped the wrong part or it is defective, please contact us for a Merchandise Return Form with your order number and details about the item(s) you would like to return. We will respond with instructions on how to return items from your order. No items should be shipped back to us without prior permission. Impulse Products will cover the shipping costs for the handling of returned product that was incorrectly shipped, made, or otherwise defective. If you were sent an incorrect or defective product, please contact Impulse Products at (800) 732-9596 or email info@impulsetuning.com and request a UPS pick-up or return label for the return of the product.

What to Expect:

Upon arrival of the returned product to Impulse Products and Impulse Products’ determination that the returned product is new and unused, incorrect, or defective, Impulse Products will issue a refund back to the credit card or PayPal account used for the original transaction.

If Impulse Products determines that the returned product was used, correctly shipped, correctly made or not defective, Impulse Products will either i) offer to return the product to you, freight collect, and will not issue a refund to your credit card or PayPal account or ii) keep the product and issue a refund of the difference between the purchase price and a 25% restocking fee.

Once a return is received, it may take 24 to 72 hours for the return to be processed and credit to be issued to the original method of payment. It may take 3 to 5 business days for credit to appear on a credit card.